Up All Night: 24/7 Student Support Services

Student Support ServicesResearch indicates that there is a powerful correlation between the foundations laid during the first year and long-term success in college.  Not only must schools help students feel comfortable on campus by providing a viable link between high school and college, but they must address academic and social needs in context of student demographics.  As the number of adult and online learners increases, schools will be challenged to provide creative outreach to their diverse student bodies.

Recently Kari Koster, Student Success Center Manager from Black Hawk College, and Tutor.com teamed up to present an interactive webinar on the First Year Experience.  Kari is currently the Student Success Center Manager at Black Hawk College and Director of the TRiO Student Support Services (SSS) program.  A seasoned administrator, she and her colleagues are reinventing student engagement, support and retention with the new First Year Experience at Black Hawk College.

Click here to watch a recording of Kari’s presentation.  During the presentation, you will

  • Learn how the First Year Experience combines highly interactive and collaborative in-person classes with online tutoring and virtual advising
  • See a live demo of how virtual advising works
  • Explore the benefits of online tutoring for diverse students

Share how you are addressing student engagement & retention at your school by posting a comment below!


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